1. Digital Service Nature
Because ZA Tech Support provides digital and remotely delivered services, all sales are final once work has commenced.
2. Eligibility for Refunds
Full Refund: Available if the service has not yet started and the customer requests a cancellation.
Service Failure: If we are technically unable to deliver the purchased service due to an error on our part, we will review the case and may issue a partial or full refund where appropriate.
3. Non-Refundable Situations
Once remote support work has begun or the service (such as a digital setup or code) has been delivered. If the customer provides incorrect device information or incompatible hardware that prevents service delivery.
4. How to Request a Refund
To initiate a request, please email support@zatechsupport.com with your order number and a brief description of the issue. We aim to review all requests within 48 hours.
5. Processing
Approved refunds will be issued back to the original cryptocurrency wallet or payment method used during checkout.
